Effective Date: 02.10.2026
This Privacy Policy describes how Shard Soft LTD ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website, Cars.sy (the "Website"), and the Cars.sy app for iOS and Android (the "App"). The Website and the App share one account, and this policy covers both.
We may collect the following types of information:
If you allow notifications in the Cars.sy app, we store a notification token for your phone, issued by Apple or Google through Expo, the service we send notifications through, together with the app version, platform and language. We use it to tell you about activity on your account, such as a new message about the vehicle you are selling. The token is deleted when you sign out on that phone, delete your account, or uninstall the app. You can turn notifications off at any time in your phone's settings.
If you allow location in the app, the app uses your position on your phone to pick your governorate, and sends us an approximate location: your governorate, coordinates rounded to about 10 km, and the type of phone (iOS or Android). We never store your exact position. We keep only the latest value for your account (and, if you allow notifications, for each phone), replacing it each time. It is deleted when you delete your account, and a phone's copy is also deleted when you sign out on that phone or uninstall the app. We use it to help keep your account secure (for example, noticing a sign-in from an unusual place), to understand where our users are, and for marketing, such as deciding where to promote Cars.sy. The app uses location only while it is open, never in the background. You can turn it off at any time in your phone's settings, and the app works without it.
We use the information we collect to:
If you choose to sign in with Facebook, Google or Apple, we receive from that provider your name, your email address (if the provider shares it) and the identifier the provider assigns to your account, and we store them so that we recognise you the next time you sign in. If you use Apple's "Hide My Email", we receive only the relay address Apple gives us. For Apple sign-in we also keep a token that lets us revoke our access when you delete your account. We never receive your password for these services, and we do not post anything on your behalf.
We do not sell your personal data. We may share information with third parties only to the extent necessary to operate our services, fulfill legal requirements, or protect our rights.
The listings you publish, and the contact details you choose to show on them, are public: anyone using the Website or the App can see them.
The service providers that process data for us to run the Website and the App are:
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When you delete your account, your profile details and your listings are deleted immediately (see section 8). Records we are required to keep by Syrian law are retained for the period the law prescribes. Technical server logs that may contain your IP address are rotated within 90 days.
We may use cookies and similar technologies to enhance user experience and analyze website traffic.
Under Syrian law, you may have the right to:
To exercise these rights, write to us through our contact form: cars.sy/en/contacts, or delete your account yourself as described in section 8.
You can delete your account at any time. In the App, open Profile and tap Delete account. On the Website, sign in, open your profile page and use Delete Account. If you can no longer sign in, write to us through our contact form: cars.sy/en/contacts, entering the email address registered on the account. Full instructions, and the list of what is deleted, are on the Account and Data Deletion page: cars.sy/en/account-deletion
We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is completely secure.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Website.
If you have any questions about this Privacy Policy, you may contact us:
Contact form: cars.sy/en/contacts
Address: Damascus, Syria